Category Archives: Industry Standard

Speaking of Sending Things Back

The sea was angry that day, my friends, like an old man trying to send back soup in a deli.” –George Costanza, “The Marine Biologist” Seinfeld, Season 5 Episode 14, February, 1994

President Donald Trump’s visit to Louisville last week got me thinking about how to properly, politely and successfully send a dish back in a restaurant with minimal disruption to your or your companions’ meals. (“Send It Back! Send It Back!”) Continue reading Speaking of Sending Things Back

Cry Havoc and let slip the Hot Browns of War

For hospitality workers, Derby means war.

It’s not a contest against the sea of festive diners. It’s a battle against time and against mistakes, against anything that tries to keep us from the summit of a perfect service. After weeks of preparation, it’s a brief war, lasting at most two days; but a crucial one on a couple of fronts. Continue reading Cry Havoc and let slip the Hot Browns of War