Tag Archives: Marsha Lynch – Industry Standard

Happy New Year, Alexa!

Per my request, Santa brought me an Amazon Echo Dot for Christmas, pre-loaded with everyone’s favorite virtual assistant, Alexa.

This morning as I was settling in at my writing desk, I asked: “Alexa: how many days until the Kentucky Derby 2020?”

“2020 Kentucky Derby is in 128 days, on May 2, 2020,” she replied cheerfully.

“What is the date of Mother’s Day, 2020?” Continue reading Happy New Year, Alexa!

Speaking of Sending Things Back

The sea was angry that day, my friends, like an old man trying to send back soup in a deli.” –George Costanza, “The Marine Biologist” Seinfeld, Season 5 Episode 14, February, 1994

President Donald Trump’s visit to Louisville last week got me thinking about how to properly, politely and successfully send a dish back in a restaurant with minimal disruption to your or your companions’ meals. (“Send It Back! Send It Back!”) Continue reading Speaking of Sending Things Back

Cry Havoc and let slip the Hot Browns of War

For hospitality workers, Derby means war.

It’s not a contest against the sea of festive diners. It’s a battle against time and against mistakes, against anything that tries to keep us from the summit of a perfect service. After weeks of preparation, it’s a brief war, lasting at most two days; but a crucial one on a couple of fronts. Continue reading Cry Havoc and let slip the Hot Browns of War